KinecIT Advisory · For growing managed service providers
You run the MSP. We strengthen the business behind it.
Fractional account management, operational efficiency and strategic advisory for small MSPs. Not an IT helpdesk and not a ticket queue. A senior partner who keeps your client relationships proactive and your operations consistent.
Three ways to engage
A consistent, proactive owner for your client relationships, a few days a month.
Learn moreDocumented processes, clean handoffs and clear ownership across service delivery.
Learn moreAccount growth planning and business alignment from someone who has worked inside MSPs.
Learn moreWhere small MSPs get stuck
The owner is still the account manager for every client.
A dedicated part-time owner for client relationships, with a documented cadence.
QBRs keep falling behind.
A QBR calendar, prepared decks and follow-ups that actually happen.
Accounts only hear from you during escalations.
Proactive check-ins so the next conversation isn't about a problem.
Nobody owns the line between service delivery and client success.
A clear responsibility map and handoffs your team can follow.
Renewals are unpredictable.
Account health tracking and renewal conversations started months early.
Clients don't see the value you deliver.
Reporting and reviews that translate tickets and projects into business terms.
Is this a fit?
If several of these describe you, a fractional engagement is likely worth a conversation.
How we work
Review your accounts, team, tools and current rhythms. Talk to the people doing the work.
Agree on the few changes that will matter most, and what's out of scope.
Do the work: client conversations, QBRs, SOPs, handoffs, plans.
Regular written updates on what changed, what's at risk and what comes next.
Why fractional?
Pay for the hours you need instead of a full salary, benefits and ramp time.
Skip a long hiring cycle. Work can begin once scope is agreed.
Start small, scale hours up or down as your client base changes.
Build the processes and role definition your future full-time hire will step into.
Packages and pricing
Every package has a defined hour cap and deliverables. Final proposals reflect your portfolio size, complexity, access and goals.
Proactive client management for small MSPs whose owner is still the account manager.
Starting at$1,500/ month
Up to 10 consulting hours per month
Suggested 3-month initial engagement
A focused process improvement project for MSPs whose processes live in people's heads.
Starting at$2,250/ project
Up to 20 consulting hours
Fixed scope, typically 2 to 3 weeks
Account strategy plus operational advisory for growing MSP owners who want an ongoing senior partner.
Starting at$2,750/ month
Up to 25 consulting hours per month
Suggested 3-month initial engagement
All prices in USD. Additional scoped work $150/hour with advance approval. See full package details and terms
Service area
Remote first, nationwide
Engagements are delivered remotely for MSPs throughout the United States.
Based in Orange County, California
Local MSPs can meet in person when it helps the work.
Scheduled onsite visits
Available for clients within roughly a two-hour drive of Orange County, subject to availability. Onsite time and travel are quoted separately and agreed in advance.
Questions
Schedule a conversation
A discovery conversation is a no-pressure 30 minutes. We talk through your accounts, your team and where the gaps are. You leave with a clearer picture, whether or not we work together.